Hello readers and fellow vapers. If you're seeing a message on your tracking report stating "Shipping label created, USPS awaiting item" this is due to either one of two scenarios: a) Your shipping label was just created, and your package will be picked up by USPS on the next scheduled pick up; or b) Your package has been picked up by USPS and they forgot to scan the bar code on your shipping label. It is not uncommon for tracking information to display "Shipping Label Created" for the entire duration of the delivery process, with the only update being "Delivered" after you've received the package. We have also noticed that if it does update after the initial scan is missed, it will typically delay the next tracking update by roughly 24-48 business hours.
We hope this helps explain why this tracking status is visible for longer than 24 hours. This typically will not delay the delivery process, but it's certainly cause for concern when you're in dire need of your Eliquid! Not too much to worry about though, as these packages typically get delivered within their expected delivery time frame.
If 10 business days go by, and "Shipping Label Created" remains to be the only update available for your tracking information, please contact our Customer Service Team so we can replace your order.
Customer Service is available seven days a week from 7:00 A.M. to 11:00 P.M. (MST) by phone at 1(877)565-8273, by email at email@example.com and live chat.