There are a few reasons that could cause a battery to not fire.
1. Make sure that your battery is completely charged. A full charged battery can take anywhere between 2 - 6 hours to complete as batteries can range in capacity.
2. Make sure that your battery is properly turned on. For most batteries, this involves clicking the primary button 3 to 5 times in rapid succession. The device should light up once it is properly turned on.
3. If you’re using a Variable Voltage (VV) or Variable Wattage (VW) battery, make sure that you are setting the device's settings high enough for the coil that you are using, to fire. You can typically refer to the Manufacturer's recommended VV/VW settings on the coil/atomizer or in their manual.
4. Make sure that the coil/atomizer is properly affixed into your tank/clearomizer. If the device is not properly assembled, then you may experience some firing issues.
If these troubleshooting options do not resolve the issue, please feel free to contact our Customer Service Department. They are available 7 days a week from 7:00 a.m. to 11:00 p.m. (MST) by phone 1-877-565-8273, via email at firstname.lastname@example.org or livechat.