If you would like to return a product, you will first need to initiate a return. To initiate a return, log in to your MBV account, click on "My Account", then "Completed Orders." Click on the words "Return Items" next to the order containing the item you want to return. This will give you a field to fill out, including the reason you are returning the item, and your desired outcome.
Our Returns Department will respond to your return request as soon as possible to let you know if your return has been authorized. Once your return has been authorized, we will issue you an RMA number. Your RMA number will allow us to document the return through our system, so that we may keep in contact throughout the returns process.
Please do not send any items back until your return has been authorized. Unauthorized returns are liable to be sent back to you at your expense.
Once your return has been approved, you may send the return to:
Mt Baker Vapor
RMA # (see email)
4049 E Presidio Street, Suite 101
Mesa AZ 85215
To see our returns policy please follow this link: